Character vs. Personality-Based Hiring: Is One a Smarter Customer-Service Hire?
Is one of these the smarter hire: a customer rep who will do a great job because (s)he, by dint of (psychological) personality or inclination, enjoys serving customers and clients, or one who does it from an unshakeable sense of duty at the core of his or her (moral) character?Or is there a) no difference, …